Passenger App · Subscription status

After sending a request, use this flow to track progress from Mis rutas and from route search results.

Where to check

In Mis rutas (screen title: Mis rutas).
In route cards when you search a route again.

Common operational statuses

Pendiente: request is still under review.
Activa: subscription approved.
Rechazada: request was not approved. If the driver included a reason, it will appear below the subscription card.
Revocada: access was removed.
Cancelada: subscription was canceled.

Notifications

You will receive a push notification when your request is approved or rejected. If the notification doesn’t appear, make sure notification permissions are enabled in your device settings.

Rejection reason

When a request is rejected and the driver wrote a comment, you will see a box with the reason directly on the subscription card within Mis rutas. This helps you understand why it was not approved and what you can correct before requesting again.

What to do by status

If Pendiente, check again later.
If Activa, use it from Mis rutas to open tracking.
If Rechazada, review the rejection reason (if shown) and request again if appropriate.
If Revocada, contact your company for more information.

If you have no subscriptions, the app shows: No tienes rutas suscritas.