Admin Web · Operational Troubleshooting
Overview
Section titled “Overview”This guide uses real module names and actions from the Admin panel, avoiding assumptions about hidden flows.
Routes and filters
Section titled “Routes and filters”I cannot find a route in Gestión de Rutas
Section titled “I cannot find a route in Gestión de Rutas”Check these controls in Gestión de Rutas:
- Status filter (Activas / Inactivas)
- Type filter (Públicas / Privadas)
- Search box (Buscar por nombre o descripción…)
If nothing matches, the module shows No se encontraron rutas and provides Limpiar filtros.
I need to correct route data or map path
Section titled “I need to correct route data or map path”From a route card, use:
- Editar for main data
- Editor avanzado de ruta for map/trajectory updates
- Guardar cambios to persist updates
Assignments
Section titled “Assignments”I cannot connect drivers, vehicles, or routes
Section titled “I cannot connect drivers, vehicles, or routes”In Asignaciones, validate both tabs:
- Conductor ↔ Unidad
- Asignaciones a Rutas
Use the quick actions:
- + Conductor → Unidad
- + Asignar a Ruta
If no records are available, the module can show No se encontraron asignaciones or No hay conductores asignados a unidades.
Drivers and passengers
Section titled “Drivers and passengers”A driver or passenger does not appear
Section titled “A driver or passenger does not appear”Check Gestión de Conductores and Gestión de Pasajeros:
- Status filters (Activo, Pendiente, Inactivo, etc.)
- Search by name/email/route
- Empty states with No se encontraron resultados and Limpiar filtros
For manual enrollment, use + Agregar pasajero.
Pending subscription decisions
Section titled “Pending subscription decisions”In passenger flows, open pending items (status Pendiente) and complete approve/reject actions.
Access and profile
Section titled “Access and profile”I cannot sign in or recover account access
Section titled “I cannot sign in or recover account access”From login, use ¿Olvidaste tu contraseña?.
Role/profile verification
Section titled “Role/profile verification”In Configuración, check Tu perfil and save changes with Guardar perfil.
Basic sync checks
Section titled “Basic sync checks”If updates do not appear yet:
- Reload the view.
- Retry with clean filters.
- Confirm you pressed Guardar or Guardar cambios in the corresponding module.
When to contact support
Section titled “When to contact support”Contact the technical team if:
- The problem persists after these solutions
- An application error appears (broken page, corrupted data)
- You need changes to the base system configuration